At Luvor, we are committed to ensuring our customers are completely satisfied with their purchases and the service they receive from us.

Customers are allowed to open and inspect their orders upon delivery before the courier leaves.

If you are not satisfied with the product for any reason, you may return it directly with the courier. A delivery service fee will apply.

Each customer is entitled to one exchange per purchase made through our website.

Products that are damaged or missing their original tags are not eligible for refunds or exchanges.
No exchange or return requests will be accepted if submitted more than 3 days after the delivery date.

Shipping fees are non-refundable, and customers are responsible for any additional shipping charges for exchanges.

If the product received is damaged or not as ordered, we offer a full refund or a completely free exchange.

No returns are allowed during sale or promotional periods.